Privacy Policy

Last Updated: January 1, 2025

At Grafenhaus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services.

1. Information We Collect

Personal Information

When you contact us through our website, we may collect:

• Your name
• Email address
• Any other information you voluntarily provide in your message

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website
• Device information

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website and user experience
• To analyze website traffic and usage patterns
• To send promotional emails (only with your consent)
• To comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

4. Third-Party Services

We may use third-party services that collect information on our behalf:

• Google Analytics: To analyze website traffic
• Formspree: To process contact form submissions
• Amazon: Product links redirect to Amazon (subject to Amazon's privacy policy)

These third parties have their own privacy policies governing the use of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at contact@grafenhaus.net.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Links to Other Websites

Our website may contain links to third-party websites (such as Amazon). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

10. International Users

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our servers are located.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your rights

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Grafenhaus
Email: contact@grafenhaus.net
Website: grafenhaus.net

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